Service Level Agreement

Learn more about what is restricted within our network

Important Usage Agreements

SiteRack.us provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of SiteRack.us are subject to the following terms of service:

Indemnification Policy

You agree to use all SiteRack.us services and facilities at your own risk. SiteRack.us specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall SiteRack.us be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages.

Customer agrees that it shall defend, indemnify, save, and hold SiteRack.us harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against SiteRack.us, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless SiteRack.us against liabilities arising out of Any injury to person or property caused by any products sold or otherwise distributed in connection with SiteRack.us's servers.

SiteRack.us reserves the right to intervene with any of the sites hosted on its servers in the interest of its customers. Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party Copyright infringement or any defective products sold to customer from SiteRack.us's servers. SiteRack.us shall be the sole judge of what violates this Policy.

Billing

At this time we bill monthly, quarterly, semi-annually and annually, depending upon the plan. If you are not satisfied within your first 30 days we would be happy to provide you with a full refund for shared and reseller hosting accounts. VPS servers, Dedicated servers, and all other add-on items are nonrefundable (For some special offers the money-back-guaranteed day will be varied; and Domain Name registration fee is nonrefundable).

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